Stuck? We’re here to help!
Whether you’re considering trying out Oh My Hi or you have a question about your existing site, we’re here for you! Fill out the form and we’ll get back to you ASAP!
Looking for a faster answer? Check out our tutorials or the frequently asked questions below.
Looking for a Quick Answer to a Question?
Take a peek at some of our frequently asked questions.
Frequently Asked Questions
Got more questions? We’re happy to help! Just send us a message.
NEED HELP WITH YOUR OH MY HI SITE?
Current users have access to everything they need right from their dashboard:
- Facebook Group for community support
- LIVE Support Sessions for real-time help
- Training Library with step-by-step tutorials
- Email Support for one-on-one assistance
Simply log in and take advantage of these resources!
What’s the difference between the starter and plus plans?
The Starter Plan gives you the essentials to build your website—unlimited pages, blog posts, and forms, plus live support and a dynamic page builder with pre-built pages and sections to create beautiful sites. But if you want to kick it up a notch, the Plus Plan is where it’s at! You get everything in the Starter Plan, plus the power of email marketing to send up to 10,000 emails a month and an integrated CRM to manage all your contacts effortlessly. Compare your options today!
Can I upgrade to a new plan at any time?
Of course! Shoot us an email and we’ll get you squared away!
Can I use my own domain name (URL)?
Yup! If you already have your own domain name (like yourname.com) we’ll get it connected to your site for you. You can learn more about the domain connection process here.
If you don’t have a domain name yet, a domain name is included for free on the plus and premium plans. If you are on the Starter plan, you can purchase a domain name at any registrar you’d like and we’ll get it connected to your site for you. Easy peasy!
Can I sell things on the website?
At the moment, Oh My Hi does not have e-commerce or shopping cart functionality built-in. However, Oh My Hi is the perfect hub for your customers to find everything about you and your brand, including any external shopping links or using Stripe and PayPal payment links all in one place.
I’m not techy. What do I have to know to launch?
We have made it as easy as possible for you! What you will need to do is gather images in the correct sizes. We give you Canva templates to make this easy. You’ll also need to write a little more about yourself, your biz and your products to personalize it to you. We have step-by-step tutorials to support you. And, are happy to answer any questions if you get stuck! We also have LIVE support sessions where you can ask questions and get support in real-time on Zoom.
Can I connect my Instagram feed?
Yassss!! We love this feature. You can connect your Instagram feed so it displays your more recent posts in real time! So fun!
How do I use Oh My Hi to build my email list?
We’re big fans of building an email list over here, and now Oh My Hi makes it even easier! With our integrated email marketing included in the Plus Plan, you can create and embed email opt-in forms right on your site—no need for an external email service provider. When customers visit your website, they can add their name and email directly to your list, and you can manage it all from your Oh My Hi dashboard. Easy peasy!
How much can I customize the website?
You have total flexibility to change the colors, text, links, images and layout. You can easily use the template website as-is, pull from the done-for-you pattern library of sections and complete pages or fully customize the look and feel of your website.
How will blogging help my business?
Blogging is a great way to share more information about you and your brand! You can highlight your favorite products, share your story and announce events or promotions. Each blog post will have a unique link so you can share that content via social media, text or email with your followers. The more content you create on the blog, the more likely you’ll begin ranking in search results. (Pssst… we love this the most! Unlike social media, when you share content online it gains visibility over time. On social media, it often only shows up for the first 24-48 hours then is “old news”!)
How much is it?
The Starter Plan (which doesn’t include any CRM or Email Marketing functionality) is $29/Month or $290/Year.
The Plus Plan is $59/Month or $590/Year. You can compare your options here.
While we would be sad to see you go, you may cancel at anytime online in your account area.
How does the links page work?
Over on Instagram, you can only share one link in your bio. With the links page feature, you can centralize all your links in one spot. This is a great way to easily share your shopping link and social links!
How long does it take to set up?
The hardest part for most people is finding the images you want to use and writing up the content for the website. After you have that ready to go, you can easily get your site up and running in a couple of hours!
Why would I want my own website if my company provides a really great one for us?
Great question! Your company-replicated website was designed to provide a great shopping experience for your customers. What it doesn’t do is tell us more about you! It’s a cookie-cutter site. And, your customers want to know more about YOU. Plus, your own site invites them to join your email list, contact you directly and see what you are all about!
Can I make site updates on my tablet or phone?
You’ll want to make sure that you have a desktop or laptop computer since larger screen sizes make it easier to use the visual page builder. It is possible to use a tablet or phone in landscape mode, but it is much harder to make changes on smaller devices.
Who owns the website I create?
You own the content you put on your website (text content, graphics, emails, contacts, etc.), but we own the platform. If you choose to leave Oh My Hi, we can export your site content and provide it to you.
Is Oh My Hi secure?
Yes! With Oh My Hi, you don’t have to worry about your website’s safety. From backups and firewalls to spam protection and site monitoring, your site is protected from every angle automatically. Learn more about how Oh My Hi keeps your website safe.
Is Oh My Hi GDPR compliant?
Our form settings allow for adding checkboxes to get visitor consent to market and double opt-in emails.
By default, your Oh My Hi site uses an analytics tool that does not use third-party cookies or send data to external services like Google Analytics. It is self-hosted on our servers and data is contained to each site’s specific database. The data is anonymous so you only see aggregate stats like pageviews, referrers and device types. This means the setup is already privacy-friendly and avoids most of the common GDPR concerns around tracking.
However, because we are a U.S.-based platform and data is stored on U.S. servers, the platform as a whole is not fully GDPR compliant at this time. If your audience is primarily outside the EU, this usually isn’t an issue. If you are targeting or serving EU visitors and feel that you need to be fully GDPR compliant, send us a message and we can discuss options.
Do I need to purchase separate hosting?
Nope! Hosting is included with your Oh My Hi website.