How to Review Bounced Contacts and When to Resubscribe Them

Introduction

Learn how to quickly find and manage bounced contacts in your CRM. We cover how to filter contacts, understand bounce types, and what steps to take to resubscribe your contact and to keep your list clean and emails delivering properly.

Step-by-Step Guide

How to Check and Handle Bounced Emails in Your CRM

Step 1: Access Your CRM

1. Log in to Oh My Hi.
2. Navigate to the CRM section from your dashboard.
3. Click on Contacts to view your list.

Step 2: Filter for Bounced Emails

1. In your Contacts list, look for the filter by status option.
2. Click the dropdown under Status.
3. Select Bounced from the list.

Step 3: Understand the Bounce Reason

1. Click on a bounced contact to open their profile.
2. Look at the bounce message or error reason. You’ll typically see:
   • “Unknown user mailbox not found” – this is a hard bounce.
   • “Blocked by user or rejected as spam” – also a hard bounce.
   • “Unable to temporarily deliver” – this is a soft bounce.

Step 4: Take Appropriate Action

For Hard Bounces

• Do not change the contact back to a subscribed status.
• Instead, reach out manually:
  • Ask if they have a different or updated email address.
  • Or delete the contact from your list

For Soft Bounces

• These can often be fixed manually if the issue was temporary (like a full inbox).
• If the error is:
  • “Mailbox full”
  • “Temporarily unavailable”
  • “Quota exceeded”
• Then you can safely resubscribe the contact.

Step 5: Resubscribe a Soft Bounced Contact

1. Go to the bounced contact’s profile.
2. Find the Bounce Status dropdown.
3. Change the status back to Subscribed.

Step 6: Maintain a Clean List

• Check your bounce list at least once a month.
• Keeping your contact list clean helps protect your email deliverability and ensures your messages reach your audience.